shipping and returns
shipping is available to anywhere within the UK. Shipping to European and other Overseas destinations is also available, please contact me via email with your address so i can personally find out about shipping costs to your location.
All items are sent via second class mail, In most cases I use Royal Mail or ParcelForce express48, which is a tracked service and you will be supplied with a tracking number upon request where one is available.
I am happy to accommodate faster delivery requirements should you need them. If this is the case then please get in touch via email before ordering, as I aim to be as flexible as possible.
In some cases multiple items will be split into multiple packages and sent as a single consignment.
All items are extremely well packaged and secure.
All of my metalwork is made to the highest possible standard. Everything I sell is made by hand by me personally and therefore I am able to check the quality of everything before it leaves my workshop.
As with any handmade item, individual marks left by the forging process are visible and, therefore, a certain level of inconsistency between pieces exists. However, should you be unsatisfied with any aspect of my work, do please get in contact. Photos are a visual representation and some aspects of the item(s) you receive may vary slightly from that displayed.
I always aim to ensure that all my customers are satisfied, whatever the outcome, and to date this remains the case.
If you are unsure about any aspect of the above, please get in touch with me directly before ordering. Additionally, if you have time constraints, or are concerned about receiving your item(s) before a specific date, please get in touch as I may be able to accommodate this. Please contact me via email at firstname.lastname@example.org